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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
If you notice that some items from your order are missing, please check your order confirmation email for details. Sometimes items are shipped separately. If the items are still missing, contact our customer service at support@smartshipshop.com with your order number for assistance.
If you encounter any issues with your order, such as receiving the wrong item or a damaged product, please contact our customer service at support@smartshipshop.com within 7 days of receiving your order. Provide your order number and a brief description of the issue, and we will assist you in resolving it.
To obtain a return label, please contact our customer service at info@smartshipshop.com within 7 days of receiving your order. Provide your order number and the reason for the return, and we will send you the necessary return label and instructions for processing your return.
In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.
To change your password if you’re already logged in:
Click account in the top right of Facebook.
Select Settings and privacy, then click Settings.
Click Security and login.
Click Edit next to Change password.
Enter your current password and new password.
Click Save Changes.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
After submitting your return, please allow at least 3-4 Days of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our support team contacts you.
Our return policy allows you to return items within 7days of receiving your order. To qualify for a return, items must be in their original condition, unused, and in the original packaging. Please contact our customer service at support@smartshipshop.com for a return label and further instructions. Refunds or exchanges will be processed once the returned items are received and inspected.
: You can check for free shipping eligibility during the checkout process
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
If your order hasn’t arrived by the expected delivery date, please check your order confirmation email for tracking details. You can track your order using the provided link. If there are any issues or delays, contact our customer service at support@smartshipshop.com with your order number for assistance. We’re here to help!
We deliver to most locations across Pakistan. To check if we deliver to your specific postcode, please enter your postcode during the checkout process or contact our customer service at support@smartshipshop.com for assistance.
Payment is typically processed within a specific timeframe after your order has been completed and confirmed. Depending on your chosen payment method, you can expect to receive your funds within 1 to 7 business days. For detailed information about payment methods and schedules, please refer to our payment policy or contact our customer service at support@smartshipshop.com
Payment Options:
Cash.
Checks.
Debit cards.
Credit cards.
Mobile payments.
Electronic bank transfers.